Do note that having a VIP membership account is different from having a web/online account. You do not need to log in to an account to check, redeem or renew your VIP membership. You can do so at the VIP membership section, found at the top section of our site (reference below).
Please note however, that in order to enjoy VIP discounts and earn loyalty points when you shop online, you'd have to register for a web account and link your VIP membership.
If you are unable to log in to your web order account, please click the 'Forget your password?' link and enter your email address. An email will be sent to you to reset your password.
However, if you did not receive an email for the reset of password, you may contact us for assistance.