Help Centre Category

Order & Delivery

• Order
• Delivery
• Change & Cancellation

What is the usual product expiry date?

VIP Membership

• Other Frequently Asked Question
• Benefits
• Update Personal Details
• Redeem Points
• Check Points
• Membership Sign Up/Renew
• Activate VIP Card

Membership Terms and Conditions

General Enquiries

• Product Recommendations
• Lazada & Shopee
• Exchange & Return
• Career & Sponsorship
• Customer Service Support
• Collaboration, Supplier & Franchise
• Animals in store

Store Location, Operating Hours and Contact Details Are you open on public holidays?

Payments

How secure is my payment details? My credit card details are not accepted. What’s wrong? How can I make payment online?

Online Account

Online shopping Terms and Conditions How do I register for a web/online order account? How do I update my email address for my web account? What do I enjoy with an online/web account? How do I link VIP Membership to Web Order Account? I can't log in to my web/online order account. What should I do?